SHIPPING POLICY

Shipping Policy

Thank you for shopping with us! Below is everything you need to know about our shipping process.

📍 Shipping Areas

We currently ship within the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not offer international shipping at this time.

⏱️ Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays).
You’ll receive a confirmation email when your order has been shipped.
Please allow additional time during sales, holidays, or peak periods.

🚚 Shipping Options & Rates

Shipping fees are calculated at checkout based on your location and selected service:

Shipping Method	Estimated Delivery Time	Cost
Standard (Royal Mail)	2–4 business days	£3.99 or Free over £50
Express (DPD, Evri, etc.)	1–2 business days	£6.99
Click & Collect (if offered)	As arranged	Free

Note: Delivery times are estimates and may vary due to external factors.

🎁 Free Standard Shipping

We offer Free Standard Shipping for orders over £50 (after discounts, before taxes).

🔍 Order Tracking

You will receive a tracking link by email once your order has shipped (where available). Please allow 24 hours for tracking updates.

⚠️ Delivery Issues

Incorrect address: We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Missed delivery: If your parcel is returned to us, redelivery fees may apply.
Lost or damaged items: Please contact us at contact@giannell.com within 10 business days if your order is missing or arrives damaged. Include your order number and photos, if applicable.

📦 Click & Collect (If Applicable)

We offer Click & Collect from our local store/office. You will be notified via email when your order is ready for pickup. Please bring a valid photo ID and your order number.